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Accessibility Policies

Commitment

Maple City Country Club is committed to treating all people in a way that allows them to maintain their dignity and independence.  We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner.  We will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (2005).
Maple City Country Club has developed and made available upon request, this policy and a multi-year accessibility plan which outlines the actions we will put in place to improve opportunities for people with disabilities.
 
Maple City is committed to review and update the accessibility plan at least once every five years.
Legislative Authority
This policy is established in accordance with section 31(1) of the Integrated Accessibility Standards Regulation (IASR) under the Accessibility for Ontarians with Disabilities Act (AODA).

Information & Communications Standard

Refer to the multi-year plan for details about how the Maple City Country Club will address:
  • Accessible Emergency Information
  • Feedback from Customers and Employees
  • Accessible Formats and Communication Supports
  • Emergency Procedures/Plan or Public Safety Information
  • Accessible Websites & Web Content
  • Self-Serve Kiosks

Employment Standard

Refer to the multi-year plan for details about how Maple City Country Club will address:
  • Recruitment, assessment and selection
  • Accessible formats and communication support for employees
  • Workplace emergency response information
  • Documented Individual accommodation plans
  • Return to work process
  • Performance Management
  • Career Development and Advancement
  • Redeployment

Transportation Standard

The Transportation Standard does not pertain to Maple City Country Club at this time.  Should this change in the future, Maple City Country Club will ensure it meets the requirements of these standards.

Design of Public Spaces, Access Routes and Building Access

MCCC recognizes the need to create accessible spaces and access routes for our members and guests when planning new developments or renovating existing ones. We are committed to meeting accessibility laws when building or making major changes to public spaces within the Club.  All future development plans will continue to place accessibility for members and guests at the highest priority. 

Feedback Process

Members or guests who wish to provide feedback may do so using the contact information above or by completing a Customer Feedback Form.
Members or guests who provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted. All information will remain confidential.
Accessibility Feedback Form
More Information & Contact
For more information on this policy or the multi-year accessibility plan, please contact:
  • Carol Hooper via email at carol@maplecitycc.com phone (519) 354 – 4715 ext. 200, or mail 10845 River Line, Chatham, Ontario N7M 5J4
Accessible forms of this document and the accessibility plan are available upon request, please contact Maple City Country Club using the contact information noted above.
Multi-Year Plan
 

Customer Service Standard

Our Commitment: In fulfilling our mission, Maple City Country Club strives at all times to provide its goods, services or facilities in a way that respects the dignity and independence of people with disabilities.
We are also committed to giving people with disabilities the same opportunity to access our goods, services or facilities and allowing them to benefit from the same services, in the same place, and in a similar way as other visitors.
Support Persons:  Support people are allowed to accompany the person with a disability anywhere the person is going on our premises.
Service Animals:  Service animals are allowed anywhere the public or members are allowed.
Emergency Evacuation Procedures: If you require accommodation in the event of an emergency evacuation, please notify the General Manager or Office Administrator.
Accessible Formats and Communications Supports:  If you require accessible formats of any of the documents used during your visit, or communication supports please notify Carol Hooper.
 
Feedback Process: The ultimate goal of Maple City Country Club is to meet and surpass expectations while serving customers with disabilities. Comments on our products, goods, services or facilities regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way Maple City Country Club provides goods, services or facilities to people with disabilities can be made by email, phone or by mail:
  • Email: Carol Hooper carol@maplecitycc.com
  • Phone: (519) 354-4715 ext. 200
  • Mail:  10845 River Line, Chatham, Ontario N7M 5J4
  • Feedback will be responded to within ten (10) business days
  • All information will remain confidential
 

 AODA Policies:


A copy of Maple City Country Club’s AODA policies are available upon request.  Please notify Carol Hooper who will be handling all AODA requests and the format in which you would like to receive it.

Questions about this Posting:

This policy seeks to achieve service excellence to persons with disabilities. If anyone has a question about the posting, or its purpose, an explanation or reply will be provided by Office Administrator.

Training

Maple City Country Club will provide training to employees and volunteers on Ontario’s accessibility laws and on the Ontario Human Rights Code as it relates to people with disabilities.  Training will be provided in a way that best suits the duties of the employees, volunteers and others who represent the organization as soon as practical.  Generally, staff training for employees and volunteers occurs the first two weeks of April.  Training will include but is not limited to, the Integrated Accessibility Standards Regulation and the Ontario Human Rights Code as it pertains to persons with disabilities.
Maple City Country Club will take the following steps to ensure employees and volunteers are provided with the training needed to meet Ontario’s accessibility laws as soon as practical.   Training will be provided whenever there are changes to policies as soon as possible on an ongoing basis. Maple City Country Club will utilize the video program created and hosted by the Ontario Human Rights Commission, Working Together: The Code and the AODA. 
Working Together: The Code and the AODA | Ontario Human Rights Commission (ohrc.on.ca)
The program includes sections on:
  • The Code
  • Understanding the duty to accommodate
  • Applying human rights principles                                         
  • Compliance and enforcement
Training records will be kept as a record of who has been trained and when they were trained.   For more information on this policy or the multi-year accessibility plan, please contact Carol Hooper via email at carol@maplecitycc.com phone (519) 354-4715 ext. 200, or mail 10845 River Line, Chatham, Ontario, N7M 5J4
Accessible forms of this document and the accessibility plan are available upon request, please contact Maple City Country Club using the contact information noted above.  
 
Customer Service Standard training will be provided at:  http://accessforward.ca/front/customerService/
Training Materials
IASR Videos
This 5-part eLearning series (20 minutes) is for public, private and not-for-profit sectors and completes the training requirements for section 7 of the Integrated Accessibility Standards of the AODA.
All staff and volunteers will be required to complete this training.  If you are unable to view and complete the training in this format, please contact the Club and accommodations will be made.

 Documents

Multi-Year Plan
AODA Online Training
Customer Service Standard Training
Ontario Human Rights Code
Evacuation Plan
Compliance Reports: 
2012
2017
2020



 

Learn More

Assistive Devices

People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.

Information & Communication Standard

We will communicate with people with disabilities in ways that consider their disability.  We will work with the person with a disability to determine what method of communication works for them.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.

If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:

  • explain why the animal is excluded

  • discuss with the customer another way of providing goods, services or facilities

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

In certain cases, MCCC might require a person with a disability to be accompanied by a support person for the health or safety reasons of:

  • the person with a disability

  • others on the premises


Before deciding, MCCC will:

  • consult with the person with a disability to understand their needs

  • consider health or safety reasons based on available evidence

  • determine if there is no other reasonable way to protect the health or safety of the person or others on the premises

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, MCCC will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training

MCCC will provide accessible customer service training to:

  • all employees and volunteers

  • anyone involved in developing our policies

  • anyone who provides goods, services or facilities to customers on our behalf.

Staff will also be trained when changes are made to our accessible customer service policies.

Feedback Process

MCCC welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Customers who wish to provide feedback on the way MCCC provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

All feedback, including complaints, will be reviewed and, if required, investigated by our Board of Directors.  Individuals can normally expect to hear back within 30 days.

MCCC will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Modification to Policies

Any policies of MCCC that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.