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Accessibility Policies

Providing goods, services or facilities to people with disabilities

Maple City Country Club (MCCC) is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

MCCC understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

MCCC is committed to complying with both the Ontario Human Rights Code and the AODA.

MCCC is committed to excellence in serving all customers including people with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities

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Assistive Devices

People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.

Communication

We will communicate with people with disabilities in ways that consider their disability.  We will work with the person with a disability to determine what method of communication works for them.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.

If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:

  • explain why the animal is excluded

  • discuss with the customer another way of providing goods, services or facilities

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

In certain cases, MCCC might require a person with a disability to be accompanied by a support person for the health or safety reasons of:

  • the person with a disability

  • others on the premises


Before deciding, MCCC will:

  • consult with the person with a disability to understand their needs

  • consider health or safety reasons based on available evidence

  • determine if there is no other reasonable way to protect the health or safety of the person or others on the premises

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, MCCC will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training

MCCC will provide accessible customer service training to:

  • all employees and volunteers

  • anyone involved in developing our policies

  • anyone who provides goods, services or facilities to customers on our behalf.

Staff will also be trained when changes are made to our accessible customer service policies.

Feedback Process

MCCC welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Customers who wish to provide feedback on the way MCCC provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

All feedback, including complaints, will be reviewed and, if required, investigated by our Board of Directors.  Individuals can normally expect to hear back within 30 days.

MCCC will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Modification to Policies

Any policies of MCCC that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.